Help & Answers
A few things you might be wondering before you let something Pawlunana find its way into your home.
Technically, no. But if dogs make you smile, steal your spot on the sofa, or somehow become the centre of every family photo, you're probably going to feel very much at home here.
Many of our products are made to order through our production partners. This means your item is created especially for you rather than sitting in a warehouse waiting for a new home.
Delivery times can vary depending on the product and destination. Please check the estimated delivery time shown on the individual product page before ordering.
Most fabric products can be cared for with simple washing instructions, but care can vary from product to product. Always follow the specific care instructions provided for your item.
Absolutely. Pawlunana products are made for dog people, making them great gifts for birthdays, Christmas, new puppy celebrations, or simply because someone deserves a little dog-themed happiness.
We recommend checking the size guide on the product page before ordering. Since some products are made specifically after an order is placed, size-related returns may be subject to our return policy.
If you spot a mistake, contact us as quickly as possible. Because some orders enter production shortly after purchase, changes may not always be possible once production has started.
Take a few clear photos of the damaged packaging and product, then contact us with your order details. We'll look into it and help you with the next steps.
We have investigated this extensively. Unfortunately, dogs continue to believe that anything entering the house is either a snack, a toy, a bed, or somehow theirs. We have accepted defeat.
Of course. You don't need to have a dog to appreciate dog chaos. Some Pawlunana products are perfect for anyone who simply enjoys dogs, humour, and a little everyday madness.